Apology Letter to Customer for Delay in Delivery
延遲出貨道歉信
刊登日期：2017-05-21
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沃夫先生您好， |
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Apology Letter to Customer for Delay in Delivery 延遲出貨道歉信 Dear Mr. Wolf, 沃夫先生您好， Please accept our sincerest apologies for any inconvenience caused due to the delay in our shipping of your products. Unfortunately, we failed to dispatch the items on time because of an unexpected crash of our computer system on May 12. 因為我們的延遲出貨，造成您的不便，請接受我們最誠摯的道歉。很遺憾因為5月12日我們的電腦系統意外當機，導致我們無法準時出貨。 Our technical team has successfully retrieved our customer data and overcome the accidental damage to our digital delivery system. We are extremely apologetic for what you have experienced, and we are making an effort to ensure that such delays in shipping will not occur again. 不過，我們的技術團隊已成功取回顧客資料，也修復了數位出貨系統的故障。造成您的不便，我們深感抱歉，我們也正努力確保未來不會再發生類似的出貨延遲。 Currently, our shipping department is doing their best to avoid further delay in product delivery. The products you ordered will be sent today and will arrive on May 23. 目前我們的出貨部門正盡全力避免商品出貨進一步的延誤。您所訂購的商品將於今天出貨，且會在5月23日到貨。 We deeply appreciate your patience and understanding and thank you again for choosing K.Y Home Electronics. We would like to offer you a 10% discount on your next order for this unexpected delay. 我們深深感謝您的耐心等候和體諒，也再次感謝您選擇昆陽家電為您服務。我們願意提供下次訂購10％的折扣，作為這次的意外延遲的補償。 Should you have any questions regarding your order, please feel free to contact us at 080-21234567 or via email customerservice@kyhome.com.tw. 若您對訂單有任何的問題的話，歡迎撥打電話080-21234567，或透過電子郵件customerservice@kyhome.com.tw聯絡我們。 Sincerely, 誠摯地 Alison Su 蘇艾莉 Customer Service Representative 客服專員 K.Y Home Electronics 昆陽家電 |
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